The incident has been resolved and all services are now fully operational. Thank you for your patience while we worked on restoring service.
If you are still experiencing any issues, please don’t hesitate to contact our support team at support@efficy.com.
Posted Oct 14, 2026 - 18:40 CEST
Update
The storage arrays finished restarting which gave us back control over the entire fleet. We are starting a health check of the different services to ensure that everything restarted properly.
Posted Oct 14, 2026 - 17:02 CEST
Update
Update from our hosting provider: At this stage, all Dual Datacenter services have been fully restored. Operations are still ongoing for Mono Datacenter services.
Posted Oct 14, 2026 - 14:21 CEST
Identified
Operations are still ongoing on our hosting provider’s side;
We inform you that the restoration of electrical power and the restoration to service of the affected equipment are still underway.
Posted Oct 14, 2026 - 12:29 CEST
Investigating
Our hosting provider reported an incident in one of its datacenters. The incident appears to be related to an electrical issue that caused overheating in the server rooms.
This has resulted in instability, with possible partial or complete unavailability of certain services.
Posted Oct 14, 2026 - 11:37 CEST
This incident affected: Maxo, efficy Enterprise 12.2, efficy Enterprise 2021, and E-deal shared platform.